CIPP (Context, Input, Process, Product) Evaluation Model in the E-Samsat System at the Joint Samsat Office of Gorontalo Regency

Abstract

This research aims to determine the CIPP (context, input, process, product) evaluation model in the E-Samsat system at the Samsat Bersama office Gorontalo district This research uses descriptive research with a qualitative approach and data collection techniques through observation, interviews, and documentation derived from primary and secondary data. This research uses data analysis techniques through data collection, reduction, presentation, and conclusion drawing. The results showed that the e-samsat program, through the CIPP approach, an evaluation model of context, input, process, and product, could have been more optimal. This can be seen from the four indicators tested, which show that the objectives of E-samsat have yet to be achieved, there is still a need for training for employees at the samsat office, and there is still a need for socialization carried out by related agencies. It is recommended that the local government further improve the socialization of e-samsat to the wider community so that the purpose of implementing e-samsat can be achieved following what is expected by both the govemment and the community.